Right to Repair in New Zealand – What Businesses Need to Know

The Consumer Guarantees (Right to Repair) Amendment Bill has passed its first reading and is now open for public submissions. If passed, it would introduce new obligations for manufacturers and suppliers, ensuring consumers have better access to repairs and spare parts.

The proposed changes would require manufacturers to:

• Keep repair facilities and spare parts available for a reasonable period.

• Provide consumers with repair information, software, and tools within 20 working days of a request.

Other key proposals include:

• A right for consumers to request a repair instead of a replacement.

• An obligation on suppliers to complete repairs within a reasonable timeframe.

• The ability to seek redress from manufacturers when goods fail to meet the new guarantee.

• The repeal of section 42 of the CGA, which currently allows suppliers to refuse to provide repair facilities or spare parts if notified at purchase.

  
  

While this bill is still in its early stages, all political parties have acknowledged the importance of discussing a Right to Repair regime. Given that regulatory change may be on the way, businesses should consider:

• Reviewing their returns and repair policies to ensure compliance.

• Submitting feedback on potential challenges, particularly for those sourcing goods from overseas manufacturers.

• Staying informed on legal developments as discussions continue.

  
  

Submissions are open until 3 April 2025.